Terms & Conditions

Last Updated: 29 December 2025

Phone: +44 7508 199860

Important: These Terms & Conditions ("Terms") govern your use of shmowebsites.com and any services provided by Shmo Websites ("we", "us", "our"). By using our website or engaging our services, you agree to these Terms. If you do not agree, do not use the website or our services.

1. Definitions

Client / you / your: The person or entity engaging our services or using our website.
Services: Website design, development, redesign, management, maintenance, consultancy, and related services described on our website or agreed in writing.
Deliverables: The work product we provide (e.g., website pages, code, designs, assets).
Proposal / Quote: A written outline of scope, timelines, and fees.
Project: The Services agreed between you and us.

2. Website Use (Acceptable Use)

You agree not to:

Misuse the website or attempt unauthorized access

Upload or transmit malware

Disrupt or attempt to disrupt the site

Scrape, copy, or reverse engineer the website

Use the website in violation of any applicable law

We may restrict access if misuse is suspected.

3. Our Services

We provide professional services including:

Website Design & UI/UX

Custom website design and user experience optimization

Website Development

Front-end and back-end website development

Website Redesigns

Improvements and modernization of existing sites

Management & Maintenance

Ongoing website support and updates

Performance & Security

Speed optimization and security support

Digital Consultancy

Website and online presence consulting

Scope: Scope is defined in writing (Proposal/Quote, contract, or email acceptance). Anything not expressly included is out of scope.

4. Consultations and Meeting Arrangements

We arrange meetings manually (we do not use third-party booking tools). When you contact us, you may provide your full name, email address, phone number, and other project details so we can respond and schedule a consultation.

5. Quotes, Proposals, Scope, and Change Requests

Quotes are based on the information you provide at the time.
If requirements change, the quote and timeline may change.
Work outside the agreed scope is a Change Request and may require additional fees and/or time.
We are not responsible for delays caused by incomplete information, late approvals, or late materials from you.

6. Client Responsibilities (Critical)

To allow us to deliver the Services efficiently, you agree to:

Provide accurate information and timely responses

Supply content (text/images/videos) unless content creation is included

Ensure you own (or have permission to use) all content you provide

Provide required access (domain/DNS, hosting, CMS, third-party tools)

Review and approve deliverables promptly

Important: If your approvals, access, or materials are delayed, the Project timeline may be extended.

7. Third-Party Services, Tools, Plugins, and Licences

Websites often rely on third parties (hosting, domains, plugins, fonts, APIs, payment gateways, analytics, email services). Unless explicitly stated in writing:

• Third-party subscriptions, licences, and usage fees are your responsibility, and
• Third-party terms apply in addition to these Terms.

We are not liable for third-party outages, discontinuations, policy changes, or price changes.

8. Hosting, Domains, and Email

Unless agreed otherwise in writing:

You are responsible for registering and renewing your domain(s) and hosting.

We can assist with setup/configuration, but you remain responsible for third-party accounts and renewals.

We use Outlook for business email communications.

9. Project Timelines

Any timelines provided are estimates unless confirmed as fixed in writing. Timelines can be affected by:

Changes to scope

Delays in content/access/approvals

Third-party issues (hosting/DNS/plugins)

Unforeseen technical constraints

We will communicate material changes as soon as reasonably possible.

10. Revisions and Approvals

Unless otherwise stated in writing:

• Revisions are limited to a reasonable number consistent with the scope
• Substantial changes after approval may be treated as a Change Request
• After final approval/launch, ongoing edits may be billed separately or handled under a maintenance plan (if agreed)

11. Fees, Invoicing, and Payment Terms

Fees will be set out in your Proposal/Quote or contract.

Unless otherwise agreed, invoices are payable within 14 days of the invoice date.
We may pause work if invoices are overdue until payment is received.
You are responsible for any bank/transfer fees or payment processing fees unless agreed otherwise.

12. Refunds and Cancellations

Because our Services are customised and time-based:

Deposits (if charged) are typically non-refundable once work starts, unless required otherwise by law.

If you cancel, you remain responsible for paying for work completed up to the cancellation date.

Any refund is assessed based on the value of work delivered and costs incurred.

If you want a formal staged refund schedule, it can be included in your Proposal/Quote.

13. Intellectual Property (Licence Model)

A) Your Materials

You retain ownership of the content and assets you provide. You grant us a licence to use them solely to deliver the Services. You confirm you have all rights needed to provide those materials to us.

B) Our Pre-Existing Materials

We retain ownership of our pre-existing methods, templates, frameworks, code libraries, tools, and know-how.

C) Deliverables (Licence Granted to You)

Unless otherwise agreed in writing, and subject to full payment:

• We grant you a non-exclusive, non-transferable licence to use the Deliverables for your business and your website(s)
• You may not resell, sublicense, or redistribute the Deliverables as a standalone product or template library without our written permission

D) Third-Party Components

Third-party themes, plugins, fonts, libraries, and services are licensed under their own terms, and your use must comply with those licences.

14. Portfolio Use

Unless you request confidentiality in writing, you grant us permission to display the completed work (e.g., screenshots, project summary, and/or a link) in our portfolio and marketing.

15. Confidentiality

Each party agrees to keep the other party's confidential information confidential and only use it for the Project. Confidentiality does not apply to information that:

• Is publicly available without breach
• Was already known lawfully
• Is independently developed
• Must be disclosed by law/regulator

16. Data Protection

Personal data you provide for meeting setup (name, email, phone, and other details) is handled in accordance with our Privacy Policy.

Data Processing: If we process personal data on behalf of your website users as part of the Services, you may be the controller and we may act as processor. A Data Processing Agreement (DPA) can be provided on request where appropriate.

17. Security and Access

You agree to:

Keep credentials secure

Use unique passwords and enable MFA where possible

Provide only necessary access

Revoke access when no longer required

We use reasonable measures to protect data and systems, but no system can be guaranteed secure.

18. Disclaimers

To the maximum extent permitted by law:

• Our website and Services are provided "as is" and "as available"
• We do not guarantee uninterrupted operation or that the website will be error-free at all times
• We do not guarantee specific business outcomes (sales, rankings, revenue) unless explicitly agreed in writing

19. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential losses (e.g., lost profits, lost revenue, business interruption)
• Our total liability for claims relating to the Services is limited to the total fees you paid to us for the Services that gave rise to the claim

Nothing limits liability where it cannot be limited by law (including fraud, and certain liabilities for death/personal injury caused by negligence).

20. Termination

Either party may terminate by written notice if:

• The other party materially breaches these Terms and does not remedy within 14 days of notice, or
• Performance becomes impracticable due to events outside reasonable control.

On termination:

You pay for work completed up to termination
We provide any deliverables completed and paid for
Licences in Section 13 apply once full payment is made

21. Force Majeure

Neither party is liable for delays/failures caused by events beyond reasonable control (e.g., major outages, provider downtime, natural disasters). Timelines may be extended accordingly.

22. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on our website with a revised "Last updated" date. Continued use after changes means you accept the updated Terms.

23. Governing Law and Jurisdiction

Unless mandatory local law states otherwise:

These Terms are governed by the laws of England and Wales, and
The courts of England and Wales have exclusive jurisdiction.

If you are a consumer outside the UK, you may have mandatory rights under your local law that override parts of this section.

24. Contact

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

Company Name

Shmo Websites

Location

Manchester, United Kingdom

We aim to respond to all inquiries within 1-2 business days. For urgent matters, please call us directly or use WhatsApp.